Refund policy
Last updated: 24 October 2026
Returns and cancellations
Eligibility for a return depends on the items in your order.
When returns are accepted, items must be returned in the same condition in which they were received, unused and unworn, with tags and in their original packaging or as stated in the return instructions. We may reduce the refund if an item has been used, damaged or handled more than necessary.
You can request a return within 14 days of delivery of the last item in your order.
Return shipping costs are paid by the customer. Returns are sent to our address in Spain, which we will give you when we approve your request.
You can request the cancellation or removal of items from your order until the item is shipped.
How to start a return or cancellation
Acceptance of return or cancellation requests depends on the terms above and on your rights under applicable law.
To request a return or cancellation, write to anartzramosnuevatiendashopify@gmail.com with your order number.
If your return is approved, we will send you instructions on how and where to send the parcel.
Items returned without first requesting a return will not be accepted.
Damage and issues
Inspect your order on receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as set out in the return terms above, in the product listing, on the website or in the store at the time of purchase.
Contact us if you have questions about returning a specific item.
Exchanges
Contact us to discuss exchange options before returning the item.
Returns and cancellations in the European Union
If you are a consumer in the European Union and buy goods online, you may have the right to cancel your order, for any reason, within 14 days of receiving it, unless an exception applies.
After notifying us that you wish to cancel, you must return the items within 14 days.
We will refund eligible cancelled orders within 14 days of being informed of your cancellation, but we may withhold the refund until we receive the returned goods or proof that they have been sent.
For eligible cancellations we will refund the price of the product and the cost of standard shipping, if you paid for it. We are not required to refund any additional amount paid for express or premium delivery above the cost of standard delivery.
To request a return, follow the instructions above on how to start a return. To request a cancellation, contact us.
Refunds
We will let you know after receiving and inspecting your return whether the refund has been approved. If approved, the refund will be made to your original payment method, unless otherwise stated. Your bank or card company may take some time to process and post the refund.
If you do not see the refund within a reasonable time of approval, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the agreed or necessary time, or do not comply with applicable law.
Contact
To request a cancellation, start a return, ask about an exchange or report a damaged item, write to anartzramosnuevatiendashopify@gmail.com or use the details in our contact information policy.